*Please note, we are not responsible for any occurrences with mail/packages once USPS, FedEx or UPS has it in their possession. This includes misdelivery, damaged goods or theft*
We are sorry for this inconvenience but we cannot be liable or responsible for actions of a mail carrier.
*Request for refund must be done within 48 hours after the day of delivery* Refunds are only processed when there is photographic proof of damage. Or you may request replacements.
*Request for cancellation of an order MUST BE DONE WITHIN 48 HOURS*
Our shipping/handling time starts at a minimum time frame of 1-2 weeks depending on volume of orders, it can vary from 2-4 weeks. If you need an order to be sent out at a higher priority, such as needing the makeup for a special day or event, please leave a note when you place your order and let us know and we will do our best to meet that deadline!